At Auloor, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, in its original condition, and in the original packaging.
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The return request must be made within 30 days of the delivery date.
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A valid proof of purchase or receipt is required.
Please note: Customized or clearance items are non-returnable unless defective or damaged upon arrival.
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: [email protected]
Include the following in your email:
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Order number
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Reason for return
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Photos or videos (if the item is damaged or defective)
Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will make it right as quickly as possible—either by sending a replacement or issuing a full refund.
If you have any questions regarding your order or this policy, don’t hesitate to reach out to our friendly support team at [email protected]. We’re always here to help.