Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order is on its way.
You can create an account by clicking the “Sign Up” or “My Account” link on our website and entering your email address and preferred password. Follow the instructions to complete your profile.
If your order hasn’t shipped yet, please email us as soon as possible at [email protected] with your order number and the updated address. Once an order has shipped, we cannot change the address.
After your order ships, we’ll email you a tracking number with a link to track your package. You can also log in to your Auloor account and view tracking details under “My Orders.”
No. For your security, we do not store credit card information on our servers. All transactions are processed securely through trusted payment gateways.
Yes, we charge sales tax based on state and local regulations in the U.S. The applicable tax will be calculated and shown at checkout.
Currently, we ship to select countries. Please check our shipping policy or contact us at [email protected] to confirm if we deliver to your location.
Whenever possible, we ship your entire order in one package. However, depending on availability or size, items may arrive in separate shipments. You’ll receive a tracking number for each package.
If you need to swap an item
Returns and Exchanges
We accept returns on unused items in their original packaging within 30 days of delivery. Please visit our Refund and Returns Policy page or contact us at [email protected] for detailed instructions.
We apologize for the inconvenience. Please email us at [email protected] with your order number and photos of the incorrect item, and we’ll resolve the issue promptly.
If your item arrived damaged, please contact us within 7 days of receiving it. Include your order number and clear photos of the damage so we can assist with a replacement or refund.
After your return is approved, we’ll send you the return address and shipping instructions via email. Please do not return any items without authorization.
You can reach our customer support team by emailing [email protected]. We typically respond within 24–48 hours on business days.
If you made a mistake with your shipping address, contact us immediately at [email protected]. If the order hasn’t shipped yet, we’ll update it. If it’s already on its way, we’ll work with the carrier to assist if possible.
Orders can be changed or canceled within 12 hours of placement. Please contact us as soon as possible at [email protected]. After this window, the order may already be in processing or transit.
Yes, if pre-orders are available, the product page will have a “Pre-Order” option. We will ship your item as soon as it’s back in stock. Estimated shipping times will be displayed on the product page.